Attend the Andavoy Professional Customer Service Training

Andavoy Nigeria Ltd is holding a 2 day professional customer service relations training designed to build understanding of customer satisfaction dynamics and emphasizes the role of employees in achieving internal and external customer service goals.

Our 2 day CSR Training is designed to provide individuals with the knowledge ,skills and attitude to manage and deliver exceptional customer service guaranteed to influence your customers’ choice of your organization as their preferred service provider.

This is a powerfully packaged course facilitated by highly experienced practitioners. This programme is highly participative and allows participants learn how to give exceptional CUSTOMER SERVICE.

This training is tailored at teaching you how to give exceptional customer service.

TRAINING DATES:-
Weekend Classes:- November 15th & 16th 2014 (2 DAYS)

TIME:
Saturday:- 10am-4pm
Sunday:- 12pm-4pm

VENUE/OFFICE ADDRESS:- No 8,irewole street, off opebi road by awosika busstop, Opebi, Ikeja. Lagos

TRAINING PACKAGE :-
Powerfully Packaged Training Materials
Professional training by Expert Instructors
Tea/Lunch Break
Certificate of Training
Free Consultation
Networking Opportunities

WHAT YOU STAND TO LEARN:-
Key Skills for Quality Customer Service
Addressing Different Customer Behavioral Styles
Understanding Quality Service and Service Culture
Listening/Communication Skills
Dealing with difficult people
Customer Service in a Competitive Environment
How to get a win-win outcome with your customers
Identifying customers needs and requirements
How to create high customer loyalty through enhanced service
7 C’s of Customer service
Identifying blocks to excellent customer service
Emotional intelligence
Turning complaints into opportunities
Effective telephone techniques

FURTHER ENQUIRIES:-
M:- 08022010519 or 07037195531
E:- training@andavoy.com
W:- www.andavoy.com

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One Comment

  1. Dacosta says:

    What’s the cost

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