Andavoy Nigeria Ltd is holding a 2 day professional customer service relations training designed to build understanding of customer satisfaction dynamics and emphasizes the role of employees in achieving internal and external customer service goals.
Our 2 day CSR Training is designed to provide individuals with the knowledge ,skills and attitude to manage and deliver exceptional customer service guaranteed to influence your customers’ choice of your organization as their preferred service provider.
This is a powerfully packaged course facilitated by highly experienced practitioners. This programme is highly participative and allows participants learn how to give exceptional CUSTOMER SERVICE.
This training is tailored at teaching you how to give exceptional customer service.
Weekend Classes:- November 15th & 16th 2014 (2 DAYS)
VENUE/OFFICE ADDRESS:- No 8,irewole street, off opebi road by awosika busstop, Opebi, Ikeja. Lagos
TRAINING PACKAGE :-
Powerfully Packaged Training Materials
Professional training by Expert Instructors
Certificate of Training
WHAT YOU STAND TO LEARN:-
Key Skills for Quality Customer Service
Addressing Different Customer Behavioral Styles
Understanding Quality Service and Service Culture
Dealing with difficult people
Customer Service in a Competitive Environment
How to get a win-win outcome with your customers
Identifying customers needs and requirements
How to create high customer loyalty through enhanced service
7 C’s of Customer service
Identifying blocks to excellent customer service
Turning complaints into opportunities
Effective telephone techniques
M:- 08022010519 or 07037195531