Phone users insist on N602bn compensation for poor services

Telecoms services subscribers under the auspices of the National Association of Telecoms Subscribers, NATCOMS, has insisted on its demand that telecoms firms compensate subscribers with about N602 billion worth of airtime credit for poor services.

The association, had, earlier this month petitioned the Association of Licensed Telecoms Operators, ALTON, the umbrella body of the mobile operators and the Nigerian Communications Commission over the poor quality of services experienced by the subscribers and the need for the operators to compensate their subscribers.

In the petition, NATCOMS demanded that telecoms operators pay N5,000 to each telecoms services subscriber in the country as a way of compensating them for the poor quality of services Nigerians had been made to experience in recent past. National Mirror learnt that with the N5,000 worth of credit demand per each of the 120.3 million active telephone users in the country, operators are being requested to pay N602 billion worth of credit to telecoms consumers.

But telecoms operators and the NCC have shown in their body language that they were not taking the rights group seriously as they seem to have shunned NATCOMS’ demand. However, President of the association, Chief Deolu Ogunbanjo, on Tuesday said the consumer advocacy body was serious about the demand, giving telecoms firms a two-day ultimatum to respond the consumers’ demand.

Meanwhile, it was gathered that the renewed insistence by NATCOMS is coming on the heels of compensation package announced by MTN Ghana to be paid to its subscribers on some shortcomings in service delivery such poor quality of service, drop calls, billing errors, among others.

Ogunbanjo, regretted that the petition of his group through ALTON may have been ignored as there was no reply from the concerned mobile network operators or ALTON, which serves as the umbrella organisation for them. In addition, NATCOMS lamented the non-commencement of action by NCC or even by the Ministry of Communication Technology.

According to Ogunbanjo, NATCOMS is not relenting, but still expecting reply on its request from all the concerned organisations and agencies of government. Referring to the situation in Ghana, where he said consumer rights is taken more seriously, Ogunbanjo said: “MTN Ghana, the country’s largest mobile operator in terms of subscribers, has announced that it will offer a percentage of its service charge to compensate subscribers affected by recent network disruptions.

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