Andavoy Nigeria Ltd is holding a 2 day professional customer service relations training designed to build understanding of customer satisfaction dynamics and emphasizes the role of employees in achieving internal and external customer service goals. Our 2 day CSR Training is designed to provide individuals with the knowledge ,skills and attitude to manage and deliver exceptional customer service guaranteed to influence your customers’ choice of your organization as their preferred service provider. This is a powerfully packaged course facilitated by highly experienced practitioners. This programme is highly participative and allows participants learn how to give exceptional CUSTOMER SERVICE. This training is tailored at teaching you how to give exceptional customer service. TRAINING DATES:- Weekend Classes:- November 15th & 16th 2014 (2 DAYS) TIME: Saturday:- 10am-4pm Sunday:- 12pm-4pm VENUE/OFFICE ADDRESS:- No 8,irewole street, off opebi road by awosika busstop, Opebi, Ikeja. Lagos TRAINING PACKAGE :- Powerfully Packaged Training Materials Professional training by Expert Instructors Tea/Lunch Break Certificate of Training Free Consultation Networking Opportunities WHAT YOU STAND TO LEARN:- Key Skills for Quality Customer Service Addressing Different Customer Behavioral Styles Understanding Quality Service and Service Culture
The Nigerian Immigration Service (NIS) recruitment saga is not over yet. The recruitment exercise tragedy which led to the death of no fewer than 19 applicants, including a pregnant woman, four applicants in the exercise, was criticised by many people but little or nothing was done to punish culpits or prevent future recurrence. However, according to reports on Nigerian Tribune, some persons who participated in the exercise has taken the matter to court. In the case brought to a Federal High Court yesterday, Monday 20th October, 2014 they plead the court to sack the Minister of Interior, Abba Moro, whose ministry supervised the exercise. In a suit No.: FHC/ABJ/CS/694/2014 filed through their counsel, Jubrin Okutepa, the plaintiffs, Patience Omezie, Kasim Suleiman, Okojie Arabamen and Godwin Morka want the court to declare that Abba Moro is not fit and proper person to hold public office in Nigeria with regard to his callous statement that Nigerians who died and those injured during the exercise were careless. The plaintiffs joined as defendants in the suit, the Federal Government, Attorney General of the Federation (AGF), NIS and its comptroller, David Parradang. They also want the court to declare that the defendants acted negligently and in total disregard to the sanctity of lives of over 520,000 Nigerians who were invited for job interview and/or screening by NI
According to reports by Nigerian Tribune Federal government is planning to mainstream NYSC into United Nations (UN) Programmme. The Minister of Youths Development, Boni Haruna, revealed this during a meeting with the officials UN-Habitat and NYSC in Abuja. Stating that the scheme had recorded massive achievements since its inception, he opinied that bringing the programme into UN will help attract international support for the scheme. Is federal government trying to shy away from footing the bill? Are they trying to dump the responsibility on United Nations? Let watch and see. Read the full reports below.
The Federal Government has on Thursday, unfolded plans to mainstream the National Youth Service Corps (NYSC), initiative into the United Nations programme. This is to give the scheme a global outlook where other nations can tap from its initiative. The Minister of Youths Development, Boni Haruna, who spoke in Abuja, during a meeting with the officials UN-Habitat and NYSC, said the scheme had recorded massive achievements since its inception According to him, setting all programmes in the scheme into the UN will attract global appreciation, even as it creates a platform for national integration and youth development. Boni also said the essence of the meeting is not only to re-establish relationship with the UN but to create opportunities for Nigeria
We have compiled a few wrong notions people have about fake or scam jobs. Scam jobs exist obviously but when the below happens it doesn't necessarily mean you are dealing with a scam or fake job offer. 1. When you get invited without applying for a job it's a scam This is a wrong approach on many fronts. In today's professional world where career and professional platforms like LinkedIn and Ngcareers are used by recruiters and big companies to head-hunt and look for experienced candidates for their vacancies it is becoming increasingly common to see career individuals who have created or added their resume to sites like Ngcareers getting called or contacted by employers/recruiters without ever applying for any job. In fact it is estimated that up to 50% of jobs are never advertised openly. We know a few big recruitment agencies that silently source candidates for the vacancies they have to fill especially as the vacancies are for very experienced positions. So next time you get contacted by an employer or recruiter it could be genuine. If you are on Ngcareers talent platform they may have found your resume matches the candidate they are looking for. 2. Interview Invites that come with non-company email (free emails like yahoo etc) are fake
This is a very hilarious job seeker's response to a company's rejection letter. Note this is possibly a humour but in all, a good laugh is a good treat. Read the letter below.
Dear Sir, Thank you for your letter of 5th October, 2014. After careful consideration I regret to inform you that I am unable to accept your refusal to offer me employment with your company. This year I have been particularly fortunate in receiving an unusually large number of rejection letters. With such a varied and promising field of employers, it is impossible for me to accept all refusals. Despite your company’s outstanding qualifications and previous experience in rejecting applicants, I find that your rejection does not meet my needs at this time. Therefore I will start work with your company on Monday 20th of October, 2014 at 8:30 am. I look forward to seeing you then. Yours Faithfully AADrop your comments below.
Switching careers is never a small feat not to talk of doing it successfully. Just what does it take to decide you no longer want to be a banker for instance and instead pursue a life long desire in human resources? Difficult I can tell you. The level of difficulty depends on the person involved. Man naturally has so much inertia; we really would avoid leaving a decent career to go into something new all over again with all the uncertainties that come with it. However as with most human endeavours you can switch careers successfully if you are truly determined and willing to do what it takes for a smooth transition. While I cannot give a 100 percent fail proof plan to switching careers the below tips will help you get the transition safely done. And when you finally set up on your new career you can come back for the thanksgiving. Be Sure of What You Really Want to Do Before you decide to leave your current career path it's very essential to know exactly what else you intend to move into. The importance of knowing cannot be over-emphasized as at this stage you do not need to act on hunches. Find out All You Can About the New Path Dig into researching your new and intended career path. What opportunities are available? Do the SWOT At your current status are you adequately equipped to make a s
Why Waiting till end of your service is a great mistake Just like in their undergraduate days many graduates undergoing the National Youth service see their service year as not a timeto plan for their career future. Instead they wallow in the fun of the moment as youth corpers and believe tomorrow thinks for itself. The truth is the moment you take off that khaki the federal government doesn't care a hoot about you. You simply join the hundreds of thousands of others who have passed out before you and are now looking for jobs to keep body and soul together. When I was serving the fatherland I recall that on the day we officially ceased being youth corpers a couple of my corpers friends were afraid to leave their rented rooms in Abeokuta back to the Southeast. It dawned on them that they were not certain of what the world out there holds for them. One of them did not actually know what next to do; he was only sure of one thing - that he never wanted to go back to live with his parents in Enugu. As i packed my bag to leave Abeokuta I asked if he wasn't planning on leaving that day. He shook his head and said since his rent still ran for up to a month that h would likely spend some more time alone weighing his options and planning his next line of action. As for me I already had stuff going on that I was eager to leave Abeokuta and face squarely. How
This article was first published on Bellanaija by the author. There are literally thousands of articles out there on how to increase productivity at work and get more stuff done everyday. No matter how many strategies or ideas you get advised to employ in order to get more work done in less time, there is always a limit to what you can do. The single smartest advice on productivity, apart from being clear on what you are to do each day, is learning how to and what to delegate! Does Productivity Have Relations With Working on More Tasks? Many mistake productivity with the ability to do more tasks within the work period. Productivity can be hardly restricted to volume of work done. To get a clearer idea on what this article is about, you need to see productivity as the rate of quality work done and not just volume of work done. The earlier you disconnect from thinking that to be productive you must do so much more the better. To be productive focus on the things that matter. If you are a business owner do stuff that affects the bottom-line positively. A freelancer or self employed should focus more energy on doing things that increase income flow directly or indirectly. When you are working for an organisation you ought to know which of your work impacts most on the organisation’s numbers and do those more. Getting the Best Fr
I agree. It's almost unimaginable the sheer volume of what have been written on interviews. Expert tips on 'how to' and 'golden rules'. It's heavy. But it's justified. Gone are the days when opportunities depended majorly on chances and luck. Experience, education and modern dynamics have rendered things mathematical and logical. If you do A, your chance of getting B is higher. Because the frequency supports the assumption. In a country as ours, knowing a few tricks about interviews is an added edge. The reason is glaring. There are always too many qualified candidates jostling for one position. If what counts is merit, being able to raise your hand a foot above the rest is a plus. To do this, you need to perch on some lever. I'll share these 3 tips. They work for me. They work for those who understand the principles. They will work for you - I can bet my lunch on it. Never Go In With a Beggar Mentality Belive me. The company needs you more than you need them if only you can confidently prove that you're the guy they've been looking for. It's psychological. Get as much information as you can on the company and about the position. If you can, request for the job description. Standard companies will readily make the JD available. Do a personal research on what the position entails. Match it with your experience and your skills. Then go in
Standard of living costs are getting higher and for many people the take home pay from work just doesn't improve corresponding with the cost of living. Many workers find that their pay packet hardly takes them through the month cycle to another pay packet. Learning how to manage your finances effectively has never been more important than it is today given the tough economic conditions. Below are tips gathered from personal finance experts and successful money managers on how to squeeze the best value from their limited wages or salary. 1. Keep a Firm Eye on Expenses If you are like most people your expenses will be mostly categorised into what we have itemised as fixed expenses (such as rent, electricity bills, fees etc), living expenses (food, daily expenses) and impulse expenditure (this is where you spend on stuff like clothes, recharge cards and generally stuff you mostly do on impulse and not really out of necessity) You have to create a limit for your monthly expenses and try to keep your expenses within your limit. 2. Pay Yourself First Create a budget then automate the deductions. If you decide to pay yourself 15% ensure you do automate the deduction such that at a particular time after receiving your paycheck the said amount ids deducted to another account meant strictly for saving. I advise however that your savings
If you are starting a new job it is important that you try to commence work in the best possible conditions and frame of mind. This includes ensuring that you are note stressed up with the demands of your new workplace and with the desire to make the right starting impressions. There are several reasons to be stressed in a new job. They include; learning new routines, learning new systems, striving to impress superiors, learning to cope with new and sometimes difficult personalities. You obviously cannot control everything in your environment or at the workplace still you do have some role to play in ensuring you start with best possible conditions and emotional stability. No matter the demands of your new job here are a few actions and steps you can take to ensure you remain in good condition and keep your overall stress levels down. 1. Try to Communicate Many may not know that communication gaps end up creating lots of stress and issues for colleagues at the workplace and between superiors and their juniors. One of the ways to limit and remove unnecessary stress is to strive to convey exactly what you mean and also always ensure to get the expectations of your employer from you clearly spelt out. 2. Listen More and Talk Less The early days of working at your new job are ver
Some of the best jobs in Abuja this week as published on Ngcareers. You can check through if you are looking for an opportunity in the FCT. 1. Receptionist A Reputable Construction Company in Abuja seeks a computer literate receptionist aged between 25 and 30 years. See here for details to Apply 2. Restaurant Supervisors Chicken Capitol is a growing fast food outlet and is hiring female supervisors for its outlet located in Wuse, Abuja. See details of the job requirements and application HERE 3. Architects A Construction Company seeks to hire Architects with 5 years post graduate experience for its vacant positions in Abuja. See job details here 4. Sales Attendants Female sales attendants are wanted by Chicken Capitol in Abuja. View job details here to Apply 5. Project Managers An Indigenous construct
There are people who bring out the worst in you and people you bring out the best in you. There are people who help you achieve your goals and people who hinders you. Your ability to avoid some set of people in your career will go a long way in bringing much positives and fewer negatives. The list below is an excerpt from a post from Jack Ma originally published in Chinese language. This post is part of the series of post by Jack. Part of this post was culled from NairaBrains.com Recommended Read: 10 Types of People You Should Work With 5 types of people you shouldn’t work with
- Don’t work with people who are selfish. They only care about themselves and disregard the contributions by others.
- Don’t work with people who do not have a purpose in life. They are materialistic and only care about earning money.
- Don’t work with people who lack compassion. They are greedy and selfish and working with them will be unhappy.
- Don’t work with people who are pessimistic. They will diminish your positive outlook.
- Don’t work with people without any life principles. They don’t believe in dreams and can easily succu
There are people who bring out the best in you and people you bring out the worst in you. There are people who help you achieve your goals and people who hinders you. Your ability to choose the right set of people to work with will determine the height you attain in your career and business. The list below is an excerpt from a post from Jack Ma originally published in Chinese language. This post is part of the series of post by Jack. Part of this post was culled from NairaBrains.com Recommended Read: 5 Types of People You Shouldn’t Work With 10 Types of people you should work with
- Those who are good friends with you whom you can easily talk with
- Those who share the same life values as you
- Those whom you can trust and understand
- Those whom you can communicate easily when issue arises
- Those who are as dedicated as you are
- Those who are as magnanimous as you are
- Those who share the same interests as you
- Those who support you wholeheartedly
- Those who have a standard of professionalism
- Those who share the same vision and beliefs as you
African Development Bank (AfDB) established to strengthen dialogue between the Bank and the Government is recruiting to fill the below position: Position Title: Young Professionals Program - YPP 2015 Grade: PL6 Position N°: NA Reference: YPP-2015 Location: Nigeria Objectives The Young Professionals Program (YPP) targets the best available talent in our niche - young professionals with a passion for development in Africa. This program is not an internship; rather it offers an exceptional opportunity to talented young professionals with leadership potential, an established record of outstanding academic and professional achievement, a commitment to engagement in crucial issues and to making a difference at the national or international level. The YPP includes a rigorous program of activities that prepares participants to be technical and professional leaders with notable impact. The Program is for a period of three years, of which two years are mandatory and with the possibility of securing a regular staff position during the third year, based on satisfactory performance. The rotation assignments are to gain experience of the Bank’s various departments and development programs and processes. The training and development programs will include on-boarding, on the job learning and mentoring. Performance will be continuously reviewed and evaluated. The Young Pro
The situation of the job market in Nigeria means that jobseekers are in a mini-war; it's a survival of the most connected, smartest and fastest scenario. Thousands of people out there are looking for the same jobs you are also on the lookout for. So the question is how do you outsmart others and get information on jobs that ordinarily will not be openly advertised. A very good percentage of available jobs in Nigeria do not get advertised openly. Only the ones with insider access to information stand a chance of being hired. A good number of graduates I know working today got hired on jobs that weren't openly advertised. So as you apply for jobs on job sites in Nigeria you also need to have a plan B as a way of getting hold of unadvertised or scarce job opportunities. 1. Become visible where employers usually search for candidates A very high number of jobs don't get advertised so how do you ensure you get a chance of being considered for these kind of good jobs? Simple. Put yourself where you can be found. If you are a serious career person your career profile should be on Ngcareers, your professional profile should be on LinkedIn. And to a lesser extent you should be on Twitter. For the first two they are places hundreds of recruiters and employers go to se
Before the InterviewResearch the Company It will be foolhardy going in for an interview with a company and you know next to nothing about the prospective employer. Your chances of scaling the interview first stage will be very slim. I have seen candidates show zero knowledge of the company they are in for an interview with; in most of the occassions when this happened the interviewer(s) rarely feel compelled to continue with the interview. On Ngcareers you can check out reviews of companies submitted by current and former employees. These reviews may give an insight into the work culture of the company So you see situations when the interviewers merely ask you a few more questions and dismiss you. You wonder why your interview ended so quickly. When interviewers don't take the time to ask you questions and rather dismiss you too quickly it can only mean one thing - you don't stand a chance. Research current Affairs and Trends in your Job Sector You need to be abreast of developments in your sector of interest. It's bad not knowing current events in your perceived area of interest. You don't want to come across as outdated and lacking in current knowledge of what is required in your chosen career path. Align Your Experience, Skills and Interests How do
NITDA e-SOLVE is a National Software Competition fully owned by the National Information Technology Development Agency with the objective of recognizing and promoting up coming Software Solution Developers. This competition is open to all software solution developers either you develop mobile software solutions or web application or full fledged enterprise software application. The goal is to: Identify upcoming Nigerian Software Solution developers and startups in the entire country. This first goal traslate to a win-win for all the entries made by all participants. Your solution is noted and your details are with us and although you may not make it to the finals, yet you can be recommended to organizations that may need your services Provide a competitive platform for home grown solutions. The advantage of competition is that it promotes the urge to do more. When products are subjected to healthy competition, the loosers identify weakness in their products and fortify it against the future while the winner put in more effort to remain at that position. Ultimately, it is a win-win for all Promotion and Support of the winning solution. The top three winners in the finals would enjoy financial reward that would enable them consolidate on their software development business. In addition to that, NITDA would provide a support for the overall winner to showcase the winning soluti
This is the second part of my story on how I got my dream job in just two weeks as well as some useful tips, advices and strategies to help you land the job of your dream in a short time without wasting time, energy and money. If you miss part one of this post, then you can read it at How I Got A Job In Just Two Weeks - My Story And Lessons Learned 1 Here we go... I stopped in the last post where I said that I decided to find a better way of finding a job without going through everything my mates that has started their job hunting way before me. Before this, I’ve been an online addict and i consumed a lot of information online via books, blog posts, YouTube videos and audio podcast like the one I produced weekly – Your Career And You Show and one day i was re-reading Think And Grow Rich by Napoleon Hill and I just stumbled on the story of a woman who helped her son get a job as a sales VP at the company he like to work for and I was so surprised that although I had read the book many times previously, I never really noticed that page. That simple story triggered a kind of utopia inside me and I just keep reading that page over and over, later I went online to search for the term “hidden job market” which was
A decade ago there was virtually no internet based businesses as we know them today. Software development, coding and complex design skills was left to the very few who worked in IT departments of banks, consulting firms and a few IT infrastructure companies. Today a whole lot is changing; the internet penetration is increasing year and year and giving birth to lots of business entities whose business model and operation rely almost entirely on devloping web and mobile platforms. The Budding Nigerian Tech Scene Slowly it's emerging; a whole new sector where business is done without physical boundaries and across regions instantly. In the past few years technology focused/internet based companies like Iroko Partners (IrokoTV and Iroking), e-commerce titans - Konga and Jumia, Paga, Dealdey, etc have landed millions of dollars in funding and are increasing generating substantial revenue thus drawing attention to the birth of an industry. Before these times you either dreamed to work for oil and gas companies, big consulting firms, Banks/financial institutions, FMCG companies and more recently telecommunication/IT services firms. These were the sexy and glamorous places to find employment. In a few years all that could change. Just the same way Silicon Valley in the United States of America became a top quality employee pulling ecosystem where the bes
We and many have written various articles on resume mistakes and how to tackle them. This post is an article written by Laszlo Bock, SVP, People Operations at Google. If you are versed in the industry you may have come across some of the mistakes he listed below and may have come across some the solutions he prescribed below. In the comments at Linkedin many people disagreed with his opinion while many agreed, but nothing is wrong hearing the opinion of top HR personnel at one of the biggest companies in the world. Read on below and share your thoughts using the comment box below.
I've sent out hundreds of resumes over my career, applying for just about every kind of job. I've personally reviewed more than 20,000 resumes. And at Google we sometimes get more than 50,000 resumes in a single week. I have seen A LOT of resumes. Some are brilliant, most are just ok, many are disasters. The toughest part is that for 15 years, I've continued to see the same mistakes made again and again by candidates, any one of which can eliminate them from consideration for a job. What's most depressing is that I can tell from the resumes that many of these are good, even great, people. But in a fiercely competitive labor market, hiring managers don't need to compromise on quality. All it takes is one small mistake and a manager will reject an otherwise interesting candidate.
There are numerous articles on resumes mistakes written by various employers, HR and other resources persons, however there are very obvious mistakes most employers make when posting jobs or in their recruitment process that most of these articles have failed to address. I have tried as much as possible to list some of them below. Job descriptions are full of typos Many employers do this (even some jobs posted on Ngcareers) and it is very bad, your job description should be typo free to help potential applicants understand the role required in the position being advertised and the steps you want them to take to apply. Some employer overlook this aspect because of the nature of the industry, they believe no matter the errors in the job details candidates will still apply, at the end they blame candidates for not understanding the job description. In our own effort we try to correct these typos where we can. But this is appalling. Poor Formatting of job descriptions Almost every employer/recruiter is guilty of this. Most jobs submitted are poorly formatted, this makes job descriptions hard to read and could make you lose quality applications. We spend several minutes reformatting various jobs published here on Ngcareers. The length of some job descriptions/ requirements / desired skills is very unbearable. Most NGO
If you are interested in obtaining quality skills as a customer service officer, there is a training for you.
With custumer confidence and customer loyalty, providing excellent customer service is no longer an added benefit. Customers who are not happy with the way they are treated are taking their businesses elsewhere. Customer loyalty can be your key to restoring customer confidence, which can keep your business afloat. Giving your customers an exceptional experience will bring exceptional results: your customers become a marketing tool for your business.Employers need customer service officers who can help achieve the above aim. There is an upcoming intensive course on customer service by Andavoy Business Concepts. This programme is highly participative and allows participants learn the art of effective CUSTOMER SERVICE This training is tailored at teaching you how to give exceptional customer service. WHAT YOU STAND TO LEARN
- Key Skills for Quality Customer Service
- Addressing Different Customer Behavioral Styles
- Understanding Quality Service and Service Culture
- Listening/Communication Skills
- Dealing with difficult people
- Customer Service in a Competitive Environment
- How to get a win-win outcome with your customers
- Identifying customer
Waiting to get invited for an interview could be a nightmare. The days when the number of paper qualifications you'd bagged could solely throw a juicy offer on your laps seem to have gone in Nigeria. Too many factors play roles in job opportunities these days. So, receiving an invitation for an interview is often a melody too sweet to describe for many. It's therefore not out of place that you devoted a junk of your time 'practising' to impress the guys that'll be hosting you for the drilling. That's fine. It's Ok. But... Studying and preparing to impress the interviewer isn't the game. What if you don't clinch the job? That means you'll have to reach into your bag of 'tricks' for a new script each time another interview comes knocking. After all, every position comes with its unique features. It can be frustrating. Regardless of how smart you're, you'll soon run out of scripted strategies. There's only one strategy that doesn't fail in the long run. My experience first. Immediately after my youth service, I was lucky to be invited for a First Bank of Nigeria graduate trainees recruitment exercise. I was good at quantitative stuff. So, I scaled the test with some comfort. Some days after, I got called for the interview. Happy I was. But my preparation was to impress the interviewers. The c
The decision to obtain a law degree is the first step in the right direction to open up a world of power, promotion and privilege. In addition to the practice of law in criminal courts or civil litigation, a law degree can carry a great deal of weight for a business career or entrepreneurial enterprise. The components of a law degree expand beyond police procedures, courts and corrections, thus enabling the new law graduate to be fully prepared for a multitude of career options. Real Estate Broker In most states, obtaining a real estate law degree enables the law graduate to become an instant broker for residential and commercial sales. Possession of the law degree eliminates the need to begin entry-level work as a real estate agent or a Realtor. In addition, the law degree substitutes the requirement to take the state broker's exam. Unlike real estate agent earnings that are dependent on individual sales, a real estate broker will receive a fixed percentage of all property transactions made in his or her company. Teaching Law Classes Earning a J.D in law provides an excellent and competitive base to teach law classes. Law school instructors are pooled from a wide range of law professionals who specialize in a variety of legal fields. Law school teaching employment ranges from a full-time status to a part-time career teaching in the